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Tips to getting your resume back faster
(Yes, some of these tips might
seem like common sense to some but we do get all sorts of
questions and concerns from time to time.)
1) If you use a different name & email when you pay through
PayPal compared to the name and email you use to send us your
old resume information to work on, then let us know right away.
Before sending your completed work to you, we verify that you
have paid and if the names and emails don't match and you don't
tell us then this will likely result in needless delay.
2) Make sure you check your emails
regularly for our results. You may have several email addresses
that you use and some you may use regularly and some you check
only occasionally. Make sure you give us your regular
email or else check your other email more often for a while if
you use that one with us. Also make sure the email on your
resume is current. Common sense dictates that you will include
the prefered method of employment related correspondence on your
resume (i.e. it will hinder your job search if you use an
outdated email or an email you don't check often on your
resume). So if your resume is old and the email is no longer one
you use then let us know.
3) Ensure that your email's spam filters are not
going to block out our email or block out word document
attachments. Probably 90% of delays in receiving the new
resume are because of this so please take this seriously.
For example, if you receive emails from us but haven't received
an email with your resume then this is a very obvious clue that
your email is blocking attachments! Consider providing us with
alternate emails that we can send your resume to. Don't just
assume it takes one or two clicks of a mouse to enable
attachments either - Check with the tech support pages for
yahoo, or Gmail, etc. to get instructions on how to make sure
that attachments are not blocked. Certain email providers have
aggressive spam filters or are often inconsistent and
sometimes block emails and sometimes don't, so consider
providing us with a different email if that is the case.
4) As our instructions say - Email your documents in Microsoft
Word or text format. If you send the files as something other
than Word (i.e. WordPerfect or Works, etc.) and we can't open the
document then we will end up spending time asking you to
resubmit the documents in the proper format. If you send
the file as a PDF or image file and expect us to retype the resume for you
then again we may end up spending time asking you to resubmit
the documents in the proper format or else we will ask you to
pay an additional fee for us to retype the document and we will
end up needing more time to return the work to you.
5) Make sure your computer, internet software, and email
software is in good working order and you know how to use it!
We are not responsible for delays caused by any computer or
e-mail delivery problems you might experience.
6) After you purchase our
services, send us your info ASAP. If you delay sending us
necessary info then it takes that much longer to get the results
back to you.
7) Note: We are not responsible
for delays caused by acts of God, weather, fire, strikes, war,
governmental regulations, or any other causes beyond our
control.
8) Remember that a standard length resume is 1
to 3 pages and a cover letter is 1. So if you send us an 8
page resume, don't expect it to be completed as quickly as a
standard length resume. Simple common sense will dictate that
this will take a bit longer.
9) If you need to contact us with
an enquiry then it is not necessary to leave more than one
message. We keep our costs down by eliminating frills and
non-value adding costs so there is no receptionist just sitting
there waiting by the phone - we only have resume and bookkeeping
professionals on staff. Our staff might be busy working on a
resume when you call, in which case please leave a message and
when someone is free they will respond to you. We are generally
able to return calls and emails quickly but don't panic just
because no one answered or no one called you back within a few
short minutes. Also please do not ask for us to give you an
update every hour or so or to give repeated confirmations that
we received your info - our consultants will get your project
done more quickly if they don't have to stop repeatedly to tell
you that they are still working on your resume and if we did not
receive your resume soon after receiving your payment we will
contact you.
10) If you choose to pay via eCheck,
then note that we do not begin working on your resume until the
funds clear our PayPal account. Since an eCheck is an electronic
funds transfer that withdraws money directly from your bank
account, PayPal holds this transaction as pending for 3-4
business days and sometimes longer, until the electronic funds
transfer has cleared both banks.
11) It is an unnecessary waste of
time to email us asking how you can email us your resume since
if you send us such an email then you just answered your own
question!
12) Although this point is not
directly related to getting your resume back sooner, we would
like to remind you that if you have an application deadline
looming, don't wait until a day or two before hand to purchase
our resume service. It is best to get your resume revised as
early as possible.
13) Be proactive and do something
if you are having IT difficulties. For example, it may be
embarrassing to admit that you are having trouble but don't just
keep emailing us over and over again insisting that your email
couldn't possibly be a problem and that such a thing might
happen to others but could never happen to you. Going into
a state of denial is not going to fix the problem. Please
actually take steps to fix your IT issue or get a an IT savvy
friend to help you. If you can't receive emails with
attachments, remember spam filters do not block out going emails
so the problem is on your receiving end.
14) We understand that you might
be out of a job and times might be tough but insults and threats
are not helpful. If your email isn't working for example then
bad language, threats and unreasonable demands are not the
solution. Instead keep your emotions under control and focus on
taking positive steps to correct your problem then email us once
you have resolved the tech issue and we will resend your resume.
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